Our locks communicate through your regular Wi-Fi network, however they’re not always connected to this network. Once your lock is attached to your network, the lock will begin checking in with our servers on an interval. This setting is customizeable in your lock’s settings. Just be aware that the shorter the interval, the shorter your battery life will be. We call each update a “Heartbeat.” Each time your lock heartbeats it will check for new commands, such as locking or unlocking your door or receiving a new schedule or user code. The lock will also check for a time update each time itheartbeats to make certain that your time is always correct at the lock.
This heartbeat interval is used to save battery power in your lock, however it does create a few scenarios. For instance, if you need to unlock your door remotely (from our website) then it will not actually receive the command to unlock until the next heartbeat interval is reached. If you need to force the lock to update for whatever reason then simply press any number button on the lock to force the lock to “wake up” and connect to Wi-Fi to check for updates and commands. For instance, if you have someone outside you house that you wish to let in, but don’t want to give them a code, simply tell your lock to unlock from our website, then instruct that person to press any number button and wait about 20-30 seconds and your lock should execute that command.
by John Cargile, Lock State