Do you need more than 10 devices? Save money, get in touch with us so we can provide you with a personalised quote.
We currently stock our products in the UK. Therefore orders may be shipped to you directly via the UK and may take 5-7 business days IF in stock. IF NOT your order may take up to 2-4 weeks. Please plan ahead accordingly. In other words, we pretty much operate on a PRE-ORDER basis. “Patience young Luke. The force is with you.”
Your order may also e shipped with insured and tracked DHL shipping from Germany depending on demand and inventory.
All orders are processed on a first come first serve basis, next business day and dispatched within 24 hours IF your item is in stock. Keep in mind delays do happen from time to time, especially before the holidays and Christmas.
We’re working on a European storage and fulfillment center to improve our service, costs, and speed of delivery for our customers. Sign up to our email list so we can keep you posted on updates.
Our product pricing reflects current demand, funding and banking/capital transaction fees. Shipping fees take location, inventory, and handling into account.
We offer a flat fee for delivery on all orders within Germany to minimise the frustration of trying to figure out what the shipping cost is going to be when it comes time to pay at the checkout.
Please be aware of your country’s import tariffs, as any import duty payable on your order will be your responsibility.
Shipping within Europe Zone 1 starts at 17.99 EUR. Currently, we can ship to Denmark, Sweden, Finland, Norway, France, Germany, Austria, Switzerland, Netherlands, Luxembourg, Belgium, Spain, Portugal, Italy, and France. We use DHL 2 to 4-day road service.
If you are outside these countries then please get in touch in touch with us. We may very well be able to ship you our products as well. If you are located in the USA, we recommend you shop at lockstate.com.
As a small token of our gratitude we’d like to give you a EUR 35,00 instant travel coupon. Feel free to share with your friends.
RETURNS & CANCELLATIONS
Cancellations: You can cancel your order at any time before 3:00 pm on weekdays. If we have already dispatched your order by the time you request a cancellation, you can either choose to refuse the delivery when it arrives with you or return to us for a full refund minus both shipping fees to and from your destination.
14-day-returns – Free Returns If You Find A Technical or Physical Fault (postage refunded on return). The source of fault will need to be determined by us upon return to claim insurance or hold the shipping company responsible. Keep in mind that this process will take some time before we can reimburse you.
You automatically have a 14 day period for online purchases by law, where you can return a product in its original condition for a full refund. All goods must be unused and in their original packaging along with a copy receipt, or note with your contact and order details. You will need to cover return cost if the goods are not faulty. If you find a product is faulty and return it to us, we will offer an exchange or full refund, and reimburse your return delivery costs.
Shipping and handling costs are calculated online at check out. We follow the German return policies but return shipping costs plus a €25,00 handling fee to compensate for the added time and efforts of our employees must be covered by the customer.
This does not affect your statutory rights as a consumer. All products purchased through SiliconHaven are guaranteed by Lockstate for one year from date of purchase. We aim to buy the finest quality products available and inspect them before dispatch, but sometimes things go wrong and our policy is to make sure you are happy about the money you have spent with. To contact us regarding a return, please email: email@example.com and please include the order number.
SmarterHome (UK) Ltd, Attn: Stuart Duncan, 305 Portland Road, Hove, East Sussex, BN3 5SE. Please do not send your purchase back to Lockstate USA, as it will cause confusion and take weeks to process the error.