fbpx
Skip to content
SiliconHaven - Smart Living
  • Home
    • Affiliate
    • Partners
    • Wholesalers
  • About Us
    • Contact us
    • Our Crew
    • Careers
    • LockState
  • Smart Locks
    • Non-WiFi Locks
    • WiFi Locks
    • Mortice Locks
    • Accessories
    • Solutions
      • Hosts
      • Concierge Service
      • Commercial
      • Residential
      • Resorts | Vacation Rentals (AirBnB)
    • Support
      • FAQ
      • Heartbeat
      • Lockstate RemoteLock Support Partners
      • Guides
      • Video Library
      • Return Policy
  • E-Scooters
  • Blog
  •  Language: English
    •  English English
    •  Deutsch Deutsch
    •  Italiano Italiano
    •  Español Español

Return Policy | Discounts | Delivery

Return Policy | Discounts | Delivery

Return Policy

DISCOUNTS

Do you need more than 10 devices? Save money, get in touch with us so we can provide you with a personalised quote.

 

DELIVERY

We currently stock our products in the UK. Therefore orders may be shipped to you directly via the UK and may take 5-7 business days IF in stock. IF NOT your order may take up to 2-4 weeks. Please plan ahead accordingly. In other words, we pretty much operate on a PRE-ORDER basis.  “Patience young Luke. The force is with you.”

Your order may also e shipped with insured and tracked DHL shipping from Germany depending on demand and inventory.

All orders are processed on a first come first serve basis, next business day and dispatched within 24 hours IF your item is in stock. Keep in mind delays do happen from time to time, especially before the holidays and Christmas.

We’re working on a European storage and fulfillment center to improve our service, costs, and speed of delivery for our customers. Sign up to our email list so we can keep you posted on updates.

Our product pricing reflects current demand, funding and banking/capital transaction fees. Shipping fees take location, inventory, and handling into account.

We offer a flat fee for delivery on all orders within Germany to minimise the frustration of trying to figure out what the shipping cost is going to be when it comes time to pay at the checkout.

Please be aware of your country’s import tariffs, as any import duty payable on your order will be your responsibility.

Shipping within Europe Zone 1 starts at 17.99 EUR. Currently, we can ship to Denmark, Sweden, Finland, Norway, France, Germany, Austria, Switzerland, Netherlands, Luxembourg, Belgium, Spain, Portugal, Italy, and France. We use DHL 2 to 4-day road service.
If you are outside these countries then please get in touch in touch with us. We may very well be able to ship you our products as well. If you are located in the USA, we recommend you shop at lockstate.com.

As a small token of our gratitude we’d like to give you a EUR 35,00 instant travel coupon. Feel free to share with your friends.

 

RETURNS & CANCELLATIONS

Cancellations: You can cancel your order at any time before 3:00 pm on weekdays. If we have already dispatched your order by the time you request a cancellation, you can either choose to refuse the delivery when it arrives with you or return to us for a full refund minus both shipping fees to and from your destination.
14-day-returns – Free Returns If You Find A Technical or Physical Fault (postage refunded on return). The source of fault will need to be determined by us upon return to claim insurance or hold the shipping company responsible. Keep in mind that this process will take some time before we can reimburse you.
You automatically have a 14 day period for online purchases by law, where you can return a product in its original condition for a full refund. All goods must be unused and in their original packaging along with a copy receipt, or note with your contact and order details. You will need to cover return cost if the goods are not faulty. If you find a product is faulty and return it to us, we will offer an exchange or full refund, and reimburse your return delivery costs.

Shipping and handling costs are calculated online at check out. We follow the German return policies but return shipping costs plus a €25,00 handling fee to compensate for the added time and efforts of our employees must be covered by the customer.
This does not affect your statutory rights as a consumer. All products purchased through SiliconHaven are guaranteed by Lockstate for one year from date of purchase. We aim to buy the finest quality products available and inspect them before dispatch, but sometimes things go wrong and our policy is to make sure you are happy about the money you have spent with. To contact us regarding a return, please email: lockstate@siliconhaven.com and please include the order number.

RETURNS ADDRESS

SmarterHome (UK) Ltd, Attn: Stuart Duncan, 305 Portland Road, Hove, East Sussex, BN3 5SE. Please do not send your purchase back to Lockstate USA, as it will cause confusion and take weeks to process the error.

Share this:

  • LinkedIn
  • Facebook
  • Twitter
  • WhatsApp
  • Tumblr
  • Reddit

Get Your Free Guide: 10 Hosting Tips for Your Vacation Rental

Whoops, you're not connected to Mailchimp. You need to enter a valid Mailchimp API key.

Most Popular

  • young man carrying Xiaomi electric scooter [:en]XIAOMI MI Electric Scooter M365 - EU Version[:de]XIAOMI MI Electric Scooter M365-EU E-Roller[:it]XIAOMI MI Scooter elettrico M365 - Versione UE[:es] XIAOMI MI Scooter eléctrico M365 - Versión UE[:] 677,80$ 400,17$ excl. VAT
  • mortice latch (left [:de]Einsteckschloss (links)[:en]Mortice Latch (left)[:it]Serratura ad incastro (SINISTRA)[:es]Pestillo embutido (izquierda)[:] 108,44$ excl. VAT
  • RemoteLock LS 6i Smart Home Technology Smart Lock [:en]RemoteLock LS-6i Schloss - Satin Nickel[:de]RemoteLock LS-6i mit Escape Schloss - Satin Nickel[:it]RemoteLock LS-6i WiFi[:es]REMOTE LOCK LS 6i WiFi Acabado en Niquel satinado[:] 542,19$ excl. VAT
  • [:de] Salto XS4 Euro Mortice Latch with Panic Function[:en]Mortice Latch Salto XS4 Euro with Panic Function[:it]Serratura a mortasa a scatto Salto XS4 Euro con funzione antipantico[:es]Pestillo Embutido Salto XS4 Euro con Función Pánico[:] 75,86$ excl. VAT

SiliconHaven auf Facebook

SiliconHaven auf Facebook

Recent Posts

  • How to Position Your Airbnb Unit for Success – Go For it!
  • How to Select Furniture for Your Airbnb Rental
  • 8 Tips to Get Great Pictures for Your AirBnB Rental
  • Introducing Remote Lock 6i
  • The Best Smart Locks of 2016 by PC Magazine

Categories

Archives

Quick Links

  • Terms and Privacy

Follow us

  • YouTube
  • Facebook
  • Twitter
  • Google+
  • Skype
  • LinkedIn

Contact us

  • Email
    lockstate@siliconhaven.com
  • Phone
    +49 176 8441 6608
  • Address
    Schillerstraße 45,
    27472 Cuxhaven
    Germany

    Via Sette Ponti Levante 12a
    52024 Loro Ciuffenna
    Italy

    15620 North Clubgate Drive
    The Westin Kierland Villas
    Scottsdale, Arizona 85254
    USA

Subscribe to our Blog via Email

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Join 404 other subscribers

Join Our Affiliate Program, Become a Reseller

2017 Siliconhaven, a Breezoploy Company
Theme by Colorlib Powered by WordPress
  • Home
  • About Us
  • Smart Locks
  • E-Scooters
  • Blog
  • Language: English
Siliconhaven uses Cookies to provide you with our services. By using our website, you agree to our Cookie Policy.Ok
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT
Posting....
 

Loading Comments...
 

You must be logged in to post a comment.