Returns – Discounts – Delivery

DISCOUNTS

Do you need more than 10 devices? Save money, get in touch with us so we can provide you with a personalised quote.

DELIVERY

All orders come directly via the UK or with insured and tracked DHL shipping from Germany depending on demand and inventory. All orders are processed on the next business day and dispatched within 24 hours if your item is in stock. This is generally a next day delivery service under normal circumstances. Unfortunately delays do happen from time to time, especially before the holidays and Christmas.

We feel by offering a flat fee delivery on all orders within Germany, this takes the frustration out of trying to figure out what the shipping cost is going to be when it comes time to pay at the checkout.

Please be aware of your countries import tariffs, as any import duty payable on your order will be your responsibility.

Shipping within Europe Zone 1 starts at 17.99 EUR. Currently we can ship to Denmark, Sweden, Finland, Norway, France, Germany, Austria, Switzerland, Netherlands, Luxembourg, Belgium, Spain, Portugal, Italy and France. We use DHL 2 to 4 day road service.
If you are outside these countries then please get in touch in touch with us. We may very well be able to ship you our products as well. If you are located in the USA, we recommend you shop at lockstate.com.

As a small token of our gratitude we’d like to give you a EUR 35,00 instant travel coupon. Feel free to share with your friends.

RETURNS & CANCELLATIONS

Cancellations: You can cancel your order at any time before 3:00pm on weekdays. If we have already dispatched your order by the time you request a cancellation, you can either choose to refuse the delivery when it arrives with you or return to us for a full refund minus the shipping cost to and from your destination.
14-day-returns – Free Returns If You Find A Fault (postage refunded on return).
You automatically have a 14 day  period for online purchases by law, where you can return a product in its original condition for a full refund. All goods must be unused and in their original packaging along with a copy receipt, or note with your contact and order details. You will need to cover return cost if the goods are not faulty. If you find a product is faulty and return it to us, we will offer an exchange or full refund, and reimburse your return delivery costs.
This does not affect your statutory rights as a consumer. All products purchased through SiliconHaven are guaranteed for one year from date of purchase. We aim to buy the finest quality products available, and inspect them before dispatch, but sometimes things go wrong and our policy is to make sure you are happy about the money you have spent with. To contact us regarding a return, please email: lockstate@siliconhaven.com and please include the order number.

RETURNS ADDRESS

SmarterHome (UK) Ltd, Attn: Stuart Duncan, 305 Portland Road, Hove, East Sussex, BN3 5SE. Please do not send your purchase back to Lockstate USA, as it will cause confusion and take weeks to process the error.